At Paradise Patio, we take pride in crafting quality pieces for your outdoor spaces. Because many of our products are made to order, our return policy varies depending on whether your purchase was a standard item or a custom creation.
No Returns or Cancellations: Due to the personalized nature of our custom-built furniture, custom cushions, and tailored orders, all custom sales are final.
Once production on your custom piece has begun, the order cannot be canceled, modified, or returned.
Eligibility: Non-custom, standard inventory items may be eligible for a return or exchange.
Condition Requirements: To qualify, items must be in brand-new, unused, and resalable condition, complete with all original packaging, tags, and documentation.
Initiating a Return: Returns must be requested within [Insert Number, e.g., 14 or 30] days of delivery or pickup.
Restocking Fees: Qualified returns on standard items may be subject to a restocking fee of up to [Insert Percentage, e.g., 15% or 20%] to cover handling and processing.
Shipping & Pickup Costs: Return shipping costs or home-pickup charges are the responsibility of the customer. Original delivery fees are non-refundable.
If your item arrives damaged, defective, or experiences an issue covered under a manufacturer or craft warranty, please contact us immediately. We will inspect the issue and work with you to repair, replace, or resolve the matter promptly.
Need Assistance?
If you have questions about whether your item is eligible for return or need to start a return process, please reach out to our customer care team:
Email: paradisepatioaz@gmail.com
Phone: (480) 834-2456
