Frequently Asked Questions

Here are some of our most frequently asked questions – and the answers.

What warranty do you offer?

i. Homework * Sunbrella offers a 5 year warranty against staining and fading, we’ve passed that warranty onto all the materials it takes to build the cushion including the foam. As for the metal frames legally is 6 years, but as long as we are existing and alive we will warrant lifetime on frames nothing should ever go wrong. For moving parts example swivel rockers, gliders, swivel gliders 3 warranty.

How long does furniture built or sold by Paradise Patio last?

i. Frames: Our frames are forever. They actually will never break. You can drive a truck over it (though that might produce some minor dents)!

ii. Furniture: Since most of our customers are in the Phoenix area, the desert dryness helps keep furniture lasting longer.

iii. Cushions: Our cushions come with a 5-year warranty, but many last 25+ years, particularly if you take care of them. This includes cleaning the covers periodically. Sunbrella lifespan is 7-15 years.

How long does it take for us to get our new furniture delivered?

i. Please check to verify our current lead time as it changes frequently.

ii. If you need a quicker time frame, just let us know, and we’ll do our best to achieve it.

How do I care for and maintain my furniture once I’ve bought it?

i. Cleaning metal: Use Pledge, or any metal cleaner exapmle exterior car cleaner. It contains wax, which is good for metal furniture.

ii. Fabric: Try this first:

1) Blot (don’t rub) liquid spills w/ clean dry cloth.

2) Spray on a mild cleaning solution of soap (such as dawn or woolite) and water.

3) Rinse the fabric thoroughly to remove all soap residue. Because dust and dirt cause fabric to wear faster, we recommend vacuuming regularly with an upholstery attachment brush. Flip, rotate and fluff removable cushions regularily to ensure even wear and increase longevity. Should your pillow/cushion become heavily soiled, Machine wash: first close zippers. Machine wash in cold water on the delicate cycle w/ normal amounts of mild laundry detergent. For severe mold or mildew, add 1 cup of non chlorine bleach. Allow fabric to air dry.

iii. Sunbrella: You can safely bleach it. It is colorfast. One of our customers spilled red wine on theirs, and it came right out with bleach.